Posts Tagged ‘ SXSW ’

The Ritual Misery Podcast

The Ritual Misery PodcastIf you have any interest in catching my lighter, less filtered side, check out my latest guest podcast appearance, this time on episode 27 (beta) of The Ritual Misery Podcast. Amos and Kent are two military guys who invite you to listen in on their weekly conversation about life, tech, and TED talks. I first met Amos at a CNET Buzz Out Loud event at SXSW several years ago. Speaking of which, we talk a lot in this episode about our plans to attend events at SXSW again this year (which, BTW, turned out to be pretty awesome). We also discuss Shwood-isms, thought plateaus, Amos’s misguided beliefs about gold iDevices, and my guilty TV pleasures.

You can find the episode at RitualMisery.com or in all the usual places, including iTunes. Note that this podcast is explicit and is not safe for work. Oh…and if you’re [any segment of the human population], we may offend you.

Hilton’s Abusive Reservation Practices Toward SXSW Attendees

The following is a message I sent to the Hilton Austin in response to them notifying me of a full advance payment charged to my credit card. Their notice about the payment arrived two weeks after the charges appeared on my account.

My credit card was charged over two weeks ago for my SXSW accommodations at the Hilton Austin, and while I’m disappointed that Hilton didn’t give earlier notice about this advance payment, I can’t say that I’m surprised. Frankly, I’m appalled by Hilton’s abusive customer service approach toward SXSW attendees. It’s one thing to jack up rates to gouge conference attendees, it’s another to require three weeks advance notice for cancellation—knowing full well that by its proximity to the convention center alone, the Hilton could fill every room in the hotel using more consumer-friendly reservation practices. But it’s another thing altogether to charge customers’ cards over three months in advance of their stay for the full balance! What horrific customer practices.

This will be my last stay at the Hilton Austin. Who needs this crap?