Posts Tagged ‘ accountability ’

BBB Complaint Filing about UPS Service

UPS: We ♥ Logistics*  [*It's just that sometimes they're not very good at it.]

Over the past week’s time, I’ve had three delivery failures from UPS, each mis-handled and reported differently. Last week, a package was reported as delivered when it actually wasn’t. UPS refused to address the issue for me when I called because it was a package from Amazon. Amazon graciously resent the products at no additional cost, then days later the original (purportedly already delivered) UPS package mysteriously arrived. It was dropped on my doorstep with no attempt to communicate with me, even though I had a clear notice on the door for the UPS carrier to ring the bell and talk with me.

Days later, another package doesn’t get delivered. It’s reported in UPS’ tracking system as not delivered due to “Emergency conditions beyond UPS’ control.” UPS followed up on my rants on Twitter, telling me that, in fact, that status was used because they didn’t have a status to properly represent the actual situation—that they just couldn’t get the delivery done in time that day.

Today: another failed delivery. UPS’ tracking system reports that “the customer was not available on the 1st attempt.” That’s a lie. Someone was home all day. Nobody rang the bell, no notice was left, and this particular package does not require a signature anyway. 

I want UPS to fix the rampant delivery problems they appear to be having in my neighborhood this holiday season. I want the dispatch office and drivers to be held responsible for failed deliveries—not Amazon. I want UPS to stop fabricating false excuses for why they’re not delivering packages on time. “Couldn’t deliver on time” is bad, but it’s better than the fabricated statuses they’ve been reporting.