DirecTV Tuner for Media Center Closer to Becoming Reality

Yesterday DirecTV started officially talking about its upcoming new PC tuner. At CES, product sheets outlined the features of a stand-alone, USB-connected, two-tuner device called the HDPC-20 (think external CableCard tuner). Specifically, this product provides significant new options for Media Center and DirecTV customers alike. It delivers DirecTV HD content to Windows Vista Media Center, opening new markets for Media Center and (finally) an alternative to DirecTV’s own less-than-spectacular DVRs. DirecTV isn’t offering up any information about dates and cost, but price-wise, I’d expect it to fall somewhere between their set-top HD tuners and HD DVRs. Whatever the schedule, it’s nice to see that this relationship between Microsoft and DirecTV, first announced by Gates at CES two years ago, is real.

SmartLabs a No-show at CES

SmartLabs, the company behind the INSTEON home automation technology, is noteably absent at this year’s Consumer Electronics Show. In the space listed as their booth–the largest in the Home Automation section–stands…nothing. Vast emptiness. Hopefully it’s not indicative of anything going on at the company.

One Remote to Beat Them All?

From the floor of CES this year, the single most interesting item to me so far is Logitech’s new Harmony One remote. After years of industrial design mis-steps, it appears that the Harmony line is back on track with this great new device. It looks great, it feels great, and, from my initial hands-on experience, it seems to remedy every annoying quirk I’ve disliked in recent models. Expect it in stores this February and expect to hear more about it from me.

My Macworld Predictions

As I’m packing to leave for CES, I thought I’d jump ahead a little and throw my chips on the table with my own predictions for Macworld announcements. Yes, you read it right–not CES…Macworld. Here’s what I think we’ll see this year at Macworld:

  • Microsoft Office 2008 for Mac releases
  • New features for existing iPhones and discussion about the iPhone SDK
  • No announcements of new iPhones, except possibly for added memory for the existing line
  • No new iPod devices
  • New life for Apple TV with movie rentals through iTunes and other new capabilities
  • A new addition and form factor added to the Mac computer line

OK, granted, some of these are no-brainers (e.g., Office is releasing on 1/15), but hey…I aught to get some of them right!

Five Months with My iPhone

Many of my friends who know I purchased an iPhone when it was first available have again been asking me how I like it, now that I’ve had it for a while. The short answer to that question is, “I love it.” Sure, it has its shortcomings, but it’s hands-down the best phone I’ve ever owned, it’s the best iPod I’ve ever owned, and it’s not a bad PDA. I love that I can carry just one device now. I don’t need to remember to take my iPod with me–I just need to remember my headphones (which I still sometimes forget).

I’ll answer some questions I get most often….

Have you hacked your iPhone? No. Hey, I spent six hundred dollars for this thing; you think I’m going to tempt fate like that?

Speaking of the price, are you sorry you bought your iPhone before the price drop? No. I tend to adopt interesting new technology early. There’s a cost associated with that. Sometimes that cost is an investment in a product that never really gets off the ground. Sometimes that cost is paying a premium for early access. I’d prefer the latter. I think the price drop, though earlier than anticipated, was the right thing to do. Plus, it makes room for next generation and higher-capacity devices in the line.

Speaking of capacity, do you find the 8GB of storage limiting? No. I use smart playlists to keep my iPhone up-to-date with new podcasts and my most recently-added and most-played music. I use standard playlists to ensure that I have a handful of tunes that I always want on hand and a couple of unwatched TV episodes. This way, I have exactly the right amount of content for traveling, commuting, or just sitting at my desk in an office environment.

Speaking of the office, I hear you can’t use your iPhone for corporate/professional communications. Is this true? Not necessarily. Have I tried connecting to an Exchange server yet? Yes. Was I successful? No. Luckily, that’s not my primary mode of communication. I’m in the fortunate position of working with an organization that uses Google Apps for Your Domain, which means that my corporate e-mail is Gmail. And now with Gmail’s new IMAP service, iPhone access to my e-mail account is better than ever.

Speaking of new stuff, what’s new on the iPhone since its release? One of the reasons I wanted an iPhone is that I knew it would be a platform that Apple could and would continually improve. Within weeks patches were released to address early problems. Then came the iTunes store, which is probably the cheapest mobile music store in existence: for the same price as on the desktop, you can buy and sync any songs from iTunes’ music collection. Apple improved messaging by adding the Blackberryish add-a-period-if-I-type-two-consecutive-spaces feature and improved iPod functionality by (finally) isolating podcasts from the Albums list. The home button has additional functionality, making it easier to manage songs in play when the phone is locked. In a nod to international travelers, they’ve made it easier to turn off all network communications to save on roaming charges. Finally, they’ve enabled video out from the iPhone connector, allowing me to playback video podcasts, TV episodes, and movies on external devices–on TVs, in hotels, in my car, etc.

Speaking of the iPhone connector, did you have to buy new cables and accessories for the iPhone? Yes, I did…and it infuriates me. For reasons that I can only attribute to greed, Apple has chosen to “chip” all iPhone connectors, ensuring that most existing iPod cables and accessories–despite using the same proprietary connector as your iPhone–will not work with the iPhone. This makes it necessary for you to buy new audio/video cables and accessories for your iPhone, even though there’s no technical reason why they shouldn’t work properly with your iPhone’s connector. Frankly, this is probably the only thing about the iPhone that really pisses me off.

Speaking of trailing prepositions, where’s your head at? [OK, well, nobody really asked me that, but…] If by “where’s your head at” you mean “overall, what do you think of the iPhone,” I’d say that I remain very pleased with this product and with my decision to purchase it–even at the introductory price. I now rely on the iPhone’s SMS, Maps, Phone, Mail, and iPod features every day for my basic personal and business needs. And despite my desire for Bluetooth stereo, wireless sync, notes sync, and some rudimentary form of positioning…it is undeniably the best phone I’ve ever owned.

Feedback for NBC

I’m frustrated and disappointed that NBC has decided to walk away from iTunes–the leading online store for purchasing TV episodes to watch on a mobile device. While I’m sure the executives have everyone convinced that this was the right move, I believe that it was short-sighted. Like many, many other consumers, I have no interest in purchasing television content that I cannot take with me on my iPod–the market’s leading mobile media device available today. I have no interest purchasing content that I cannot play on multiple devices around my home (with iTunes I can play the episodes on my iPod, iPhone, Apple TV, and on my laptop–all without an Internet connection). I have no interest in streaming TV shows on my computer while tied to my desk. And I have no interest in paying more for a season of episodes than I would pay for the entire box set of DVDs for that season. It’s just not going to happen. So it seems that NBC has lost my business for video downloads. I suspect I’m not alone.

iPhone Beta Site Feedback for Amazon.com

[I] love the implementation of Amazon.com for the iPhone. LOVE it! It’s  clean and concise–reminds me a little of iTunes on the iPhone. I hope to see add-to-wishlist functionality soon, as I’m more likely to add something to my wishlist while on-the-go than to actually buy it.

– Richard
Frequent Amazon customer and Amazon Prime member

Sent from my iPhone

An E-mail Reply to a Westin Hotel Manager

I recently stayed at a Westin Hotel and encountered numerous problems in my room. After reporting the issues to the front desk, I was comped with a generous number of Starwood points, and received a personal e-mail message from the hotel’s front office manager. This was my reply.


Thank you. I truly appreciate you doing right by your customers, and I will accept your offer to try [your] Westin again. But frankly, it’s far more important that you correct the problems that the issues I encountered indicate. The multiple problems and inconsistencies in the bed linens and their application suggest a failure in housekeeping staff training and supervision. The disconnected phone suggests a problem with your maintenance staff. And my having to get dressed and visit the restaurant to get sugar for my morning coffee in the room was likely the result of a careless refresh of supplies.

I feel like the Westin brand has become very inconsistent over the past few years, and it’s very disappointing to me. Starwood hotels—in particular Westin hotels and above—are my preferred destination for business and personal travel. As I said before, I certainly appreciate the point comp, but I’m more interested in helping to ensure that Westin hotels continue to offer the quality experience that you and I should both expect.

Regards,
Richard

NBC and the Business of TV Downloads

Apparently, NBC Universal thinks that consumers should pay more than the going rate of $1.99 per episode to download single episodes of television shows…as much as $4.99!

Ha ha ha ha ha ha ha ha. HA ha ha ha ha ha ha ha. HA HA HA HA HA HA HA HA!

Wow…they just really don’t get it, do they?

Feedback for Amazon and TiVo about Unbox on TiVo

I love Amazon Unbox video downloads for TiVo. When Amazon first unveiled Unbox, I was leery of its proprietary desktop playback solution. I don’t want to watch a movie at my computer. I want to sit back and use my remote—I don’t want to have to fumble clumsily with my mouse for some soft pause button hidden who-knows-where on the screen.

Unbox on TiVo solves this problem. I can go online anywhere to rent movies, Amazon pushes the movies to my TiVo automatically, and I can watch them on my TiVo, just like any other recorded video in my Now Playing list. Well, not just like. Almost just like. Unbox rentals expire 30 days after downloading or 24 after first playing them—whichever comes first. This is a pretty standard model, but it still sucks. It means that you likely can’t start to watch a movie one night and then finish it later. You also can’t shuffle Unbox content between your TiVo boxes, so you can’t start the movie in the family room, and then finish watching it in your bedroom using TiVo’s multi-room viewing feature. And it gets worse. Apparently, Amazon does not permit you to re-rent an Unbox video once it has “expired!”

I recently rented Stranger than Fiction from Amazon Unbox. If you’re unfamiliar with this movie, the movie follows a man whose life is being scripted by an author who kills off her hero in every book. The whole question of this movie is: will the hero die at the end or won’t he? I watched Stranger than Fiction at the end of the 24-hour period on the last of the 30-days’ viewing window. Five minutes before the movie’s end, my TiVo deleted it automatically. I had reached the end of my permitted viewing period. OK, anyone could argue that it’s my fault that I waited until (literally) the last minute, but c’mon…there should be some slack there while it’s actually playing. Adding insult, I can’t rent the video again through Unbox. Amazon’s site apparently doesn’t allow it.

Were I renting from Netflix or from some brick and mortar store, I’d have the ability to re-rent something that I didn’t get the chance to watch or to finish. If the movie rental business is ever going to work in the digital world, you’re going to have to be more flexible and at least provide the minimum of services available through traditional retailers. Give me the option to extend my rental period (even if at a cost). Give me the ability to re-rent content. And give me more flexibility on when and where I can watch the video. If digital rentals can’t ultimately provide these options, then they’re doomed to stand behind the superior offerings of companies like Netflix and Apple—companies that better understand and respect how people want to consume media.