Some rants, some tech, some random thoughts…

I just received your “open letter” about oil prices. I’ll tell you what: when you start providing accountable customer service again, stop gouging for basic flight benefits like baggage and snacks, and start demonstrating in even the slightest way that you care about your customers’ comfort and satisfaction…then and only then will I give a crap about how this short-term turn in fuel prices has contributed to your long-term inability to manage your corporate budget.