Comment Card at Sheraton Stamford

Overall, what did you like best about your stay with us?

There is coffee in the room and the tub is clean (which was not true last time)

How could we improve your overall stay?

I’m a Gold member of [the Starwood Preferred Guest program]. Treat me like one. Let me know what benefits I’m getting. Apologize if (like tonight) you can’t put me in a preferred room.

Did our employees take care of you in a friendly, efficient and responsive manner?

No. Since there’s no ice bucket in the room, I called for one. It took 30 minutes to get here. Every time I’m here there are problems. Every time.

Please let us know the names of any employees with whom you had a particularly memorable interaction.

Are you a member of the Starwood Preferred Guest program?

Yes. But sometimes I have to ask, “what’s the point?” I have to say that the practical application of preferred benefits is, at best, inconsistent.

Date of stay: 3/5/08

Room number: 4062

Additional feedback written on back of comment card:

  • Your maid [awakened] me by knocking, even with my lock in the “privacy” position. Later, she walked in on me while I was getting ready, without knocking.
  • The hook on the back of the bathroom door is broken.
  • You’ve charged me a room service fee [for service] I did not [request or receive].
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