Feedback for Condé Nast Publications
I notice that my renewal rate for Architectural Digest is nearly 50% higher than your current rate for new and gift subscriptions. If that’s how you reward existing subscribers, you can assume I will not be continuing my subscription to your publication.
Follow-up: I was contacted by Condé Nast to tell me that, as a subscriber, I was eligible to receive any promotional rate for Architectural Digest currently available – including the significantly-less new-subscriber rate. So why did I have to make a fuss to learn that? Had I just blindly returned my renewal card without doing a little research and calling them to the carpet, I’d have paid half again what I should have. Doesn’t that seem a little sleazy?