Archive for the ‘ Feedback ’ Category

Long overdue feedback for the Disney Vacation Club web team

I’ve given up on hoping for a much-needed redesign of the Disney Vacation Club website for (I’ll remind you) PAYING members. But I am BEGGING you to please eliminate the auto-play, expanding, audio-accompanied ad for the Aulani resort. EVERY SINGLE TIME you visit the DVC home page, this ad expands over the page and plays [ READ MORE ]

Hilton’s Abusive Reservation Practices Toward SXSW Attendees

The following is a message I sent to the Hilton Austin in response to them notifying me of a full advance payment charged to my credit card. Their notice about the payment arrived two weeks after the charges appeared on my account. My credit card was charged over two weeks ago for my SXSW accommodations [ READ MORE ]

Feedback for Apple on the iPad Orientation Lock Switch Change

The following is feedback that I left for Apple regarding the recent change in functionality of the iPad’s orientation lock switch. I am just baffled by Apple’s decision to change the function of the orientation lock switch on my iPad. I used that switch all the time, and it was very useful. An equally accessible [ READ MORE ]

Crestron’s Analog Sunset Ads Seem Misleading and Deceptive

Some of Crestron's recent ads mislead consumers about the impact of licensing restrictions on Blu-ray players and content manufactured after this year. These ads suggest that all of your component-connected equipment will suddenly stop working. At best, it's spreading fear, uncertainty, and doubt. At worst, it looks a lot like deceptive advertising. This is the message I sent to Crestron stating just that[ READ MORE ]

Feedback for CBS.com

I love that you make content available online. I love that I can CHOOSE a sponsor to favor during breaks, but I can’t believe you’re applying the same, annoying practice of making the audio for advertisements notably louder than the content itself. For years the networks have been claiming technical limitations prevent proper limiting. That’s [ READ MORE ]

Comment posted to eMusic’s blog

As a long-time customer of eMusic, I feel like eMusic has sold its soul to the devil by changing its subscription model in exchange for the Sony Music catalog. Seeing higher prices per song is disappointing, but not surprising. eMusic’s amazing pricing plans were inevitably going to change to attract bigger labels, and I think [ READ MORE ]

Feedback for U.S. Airways

I just received your “open letter” about oil prices. I’ll tell you what: when you start providing accountable customer service again, stop gouging for basic flight benefits like baggage and snacks, and start demonstrating in even the slightest way that you care about your customers’ comfort and satisfaction…then and only then will I give a [ READ MORE ]

Feedback for classmates.com

I thought I should share with you why I just canceled my classmates.com membership. I’ve been using classmates.com since 2002–long before social networking, as it were, really took off. Between now and then, many other online services have launched that offer similar or better services. Most of these, like Plaxo and LinkedIn, facilitate networking without [ READ MORE ]

Comment Card at Sheraton Stamford

Overall, what did you like best about your stay with us? There is coffee in the room and the tub is clean (which was not true last time) How could we improve your overall stay? I’m a Gold member of [the Starwood Preferred Guest program]. Treat me like one. Let me know what benefits I’m [ READ MORE ]

Response to Netflix

I am enormously disappointed to see Netflix abandon its HD DVD customers in favor of supporting just the Blu-ray format. Clearly Blu-ray looks like the inevitable winner in the wake of confusion left by this unfortunate format war. However, many consumers invested in HD DVD hardware over the past year or so [I’m included in [ READ MORE ]

Visit The BUI* Gallery (*bad user interface)
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